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Terms

emoGlow terms of service.

Last updated: October 7, 2026

Introduction

These Terms of Service (the “Terms”) are an agreement between you and HRMVerse LLC (“we,” “us,” or “our”), a company headquartered in Fremont, California, USA. They govern your use of the emoGlow mobile application (the “App”) and the emoglow.ai website (the “Website”), together the “Service.”

Please read them carefully. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

How we collect and use personal information is described in our App Privacy Policy, our Website Privacy Policy and, for residents of Washington, Nevada and Connecticut, our Consumer Health Data Privacy Policy. Those policies are part of how the Service works but are separate documents from these Terms.

emoGlow supports parents. It is not a medical, legal, psychological or therapy service, and it is not a crisis service. If someone is in danger, contact your local emergency services now (see section 7).

1. Who Can Use emoGlow

1.1 Adults Only

You must be at least 18 years old (or the age of majority where you live, if that is higher) to create an account or use the App.

An emoGlow family account is created and managed by an adult who is a parent or legal guardian of the children added to it. Other adults may join a family only by invitation from that family — for example a co-parent, a caregiver, or a service provider such as a teacher or coach — and see only what the family shares with them.

1.3 Children Do Not Hold Accounts

Children never create or hold emoGlow accounts. Any information about a child — a first name, age or date of birth, photos, milestones, moods, routines and the like — is entered by the parent or guardian. When you add a child or share information about a child, you confirm that:

  • you are that child’s parent or legal guardian, or are acting with the permission of one;
  • you have the legal authority to provide that information and to consent to its processing on the child’s behalf, as described in our App Privacy Policy (including section 4, Children’s Privacy); and
  • you will share information about a child with other adults in the App only where you are entitled to.

Some features, such as bedtime stories, are made to enjoy together with your child. If a child uses the App on your device, they do so under your account and your supervision; they do not have an account of their own.

1.4 Where We Cannot Serve You

You may not use the Service if we have previously terminated your account for breaking these Terms, or if the law that applies to you prohibits it.

2. Your Account

  • Give accurate information when you sign up and keep it current.
  • Keep your password and sign-in methods (including Google or Apple sign-in and passkeys) secure, and do not share your account. Each adult in a family uses their own account.
  • You are responsible for activity under your account. Tell us at once at support@emoglow.ai if you believe someone has accessed it without permission.
  • You can delete your account at any time in the App or as described on our delete your account page.

3. Families, Co-Parents and Invited Adults

emoGlow lets you share parts of your family’s information with other adults you invite. You decide whom to invite and what they can see, and you can revoke access at any time.

  • Invite only people you are entitled to share your family’s information with.
  • Information you share with another adult — messages, calendar events, photos, notes — is visible to them, and they may keep their own copy (for example, a screenshot) outside our control.
  • emoGlow is a communication and organizing tool. It does not decide custody, parenting time or legal disputes, and it does not replace a court order, a parenting plan or advice from a lawyer.

4. Your Content

4.1 You Own Your Content

“Your Content” means anything you add to the Service: text, notes, journal entries, messages, posts and comments, photos and videos, voice recordings and conversations, calendar events, and the information you give Bloom. You keep all ownership rights you have in Your Content.

4.2 The Permission You Give Us

So that we can run the Service, you grant HRMVerse LLC a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and adapt Your Content (for example, to resize a photo or transcribe a voice message), only to provide, secure and improve the Service for you and the people you share it with, and as described in our App Privacy Policy. This licence lets our service providers do the same on our behalf.

The licence ends when you delete the content or your account, except for copies held in backups until they expire, content you shared with others that they still hold, and anything we must keep by law — each as described in the App Privacy Policy. We do not sell Your Content.

4.3 Rules for What You Upload

You are responsible for Your Content. You confirm that you have the rights and permissions needed to share it, and you agree that:

  • Photos and videos: you share only images you took or have the right to share. You may share images of a child only if you are their parent or legal guardian or have that person’s permission. Never upload images of other people’s children, or of other adults, without permission.
  • Voice: you record only yourself, or others with their consent where the law requires it. Do not use the App to secretly record a conversation.
  • Posts, questions and answers in community spaces (such as discussions and circles) can be seen by other emoGlow users — in open discussions, potentially by every user — including when you post anonymously. Treat them as public: do not post your own or another person’s private information, or details that could identify a child.
  • Messages you send to another adult are delivered to them; keep them lawful and respectful.

Some community content is written by AI. In community spaces, Bloom, our AI parenting coach, writes some answers and some starter questions that help a quiet topic get going. This content is always labeled as written by Bloom (AI), and starter questions written by our team are labeled as coming from the emoGlow team, so you can tell both apart from posts by other parents. emoGlow also operates internal test accounts to test the Service. They are kept separate from real members: their content is never shown to you, and they cannot answer, follow, message or otherwise interact with you.

We may remove or restrict content that breaks these Terms or the law, or that we reasonably believe puts a child or anyone else at risk. Sexual or exploitative content involving a minor is never allowed; we remove it, close the account, and report it to the authorities as the law requires.

5. Prohibited Conduct

You agree not to:

  • harass, threaten, bully, stalk or intimidate anyone, including a co-parent, or use the Service to monitor or control another adult without their knowledge;
  • post or send content that is unlawful, hateful, sexually explicit, violent, defamatory, or that infringes someone else’s rights, including copyright, trademark and privacy;
  • impersonate anyone, misrepresent your relationship to a child, or create an account for someone else;
  • add a child you are not a parent or legal guardian of, or are not authorised to add;
  • share another person’s private information without permission;
  • send spam, advertising or chain messages, or use the community features for commercial solicitation we have not approved;
  • try to get around safety features, content moderation, age requirements or usage limits;
  • use Bloom or other AI features to generate content that is unlawful, harmful to children, or designed to deceive, or try to extract the systems’ instructions or other users’ data;
  • scrape, copy, mirror or republish the Service or its content by automated means, except ordinary search-engine indexing of the public Website;
  • probe, scan, test the vulnerability of, or interfere with the Service or the systems it runs on (security researchers are welcome to report issues to support@emoglow.ai);
  • reverse engineer the App, except where the law allows it despite this restriction; or
  • use the Service in any way that breaks the law.

We respect intellectual property and expect our users to do the same. If you believe content on the Service infringes your copyright, send us a notice as described in our Copyright and DMCA Policy. We respond to valid notices under the U.S. Digital Millennium Copyright Act, accept counter-notices, and terminate, in appropriate circumstances, the accounts of users who repeatedly infringe.

7. Bloom and AI Features

emoGlow includes Bloom and other features that use artificial intelligence to generate responses, suggestions, summaries, stories, insights and voice conversations (“AI Features”). They run only if you turn on “Bloom and AI features,” and you can turn them off at any time in Settings → Privacy & Security.

  • Not professional advice. AI Features provide general parenting information and support. They are not medical, psychological, psychiatric, legal or therapy advice, they do not diagnose or treat any condition, and using them does not create a doctor–patient, therapist–client or lawyer–client relationship. For your child’s health, development or safety, talk to a qualified professional such as your pediatrician. For custody or other legal questions, talk to a lawyer.
  • AI can be wrong. AI output can be inaccurate, incomplete, out of date or unsuitable for your family. Use your own judgement, check anything important, and do not rely on AI output as the only basis for a decision about a child’s health, safety or wellbeing.
  • Not a crisis service. If you, your child or anyone else is in danger, contact your local emergency services now. In the United States, call or text 988 (Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 1-800-944-4773 (Postpartum Support International). Bloom is designed to point you to these lines when it detects risk, but it can miss it; never wait for the App in an emergency.
  • Your responsibility. You are responsible for how you use AI output, including anything you send to another person.

8. Subscriptions and Payments

8.1 Free and Paid Features

Much of emoGlow is free. Some features require a paid subscription (“emoGlow Pro”). Current prices are shown in the App and in your app store before you buy, and may differ by country.

8.2 Billing Through Apple or Google

Subscriptions are purchased and billed through the Apple App Store or Google Play using the account you are signed in to there. Their terms of sale also apply to your purchase.

8.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel. Your store account is charged for the next period unless you cancel before the current one ends — on the App Store, at least 24 hours before it ends.

8.4 Free Trials

If a free trial is offered, it turns into a paid subscription at the end of the trial unless you cancel before it ends. Any unused part of a trial is forfeited when you buy a subscription, where the store’s rules provide for that.

8.5 How to Cancel

Cancel any time in your store account:

  • iPhone / iPad: Settings → your name → Subscriptions → emoGlow
  • Android: Google Play → Payments & subscriptions → Subscriptions → emoGlow

You can also open these settings from Manage Subscription in the App. Deleting the App or your emoGlow account does not cancel a subscription by itself. After you cancel, you keep paid features until the end of the period you have paid for.

8.6 Refunds

Payments are processed by Apple or Google, so refunds are handled by them under their refund policies. If something went wrong, write to support@emoglow.ai and we will help you make the request.

8.7 Price Changes

If the price of your subscription changes, you will be told in advance as the store’s rules require, and you can cancel before the new price applies.

9. App Stores

If you downloaded the App from the Apple App Store or Google Play:

  • These Terms are between you and HRMVerse LLC only, not Apple or Google. We, not they, are responsible for the App and its content, maintenance, support, and any claims relating to it (including product liability, legal or regulatory compliance, and intellectual-property claims).
  • Your licence to use the App is limited to using it on devices you own or control, as the store’s usage rules permit.
  • If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
  • You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.

10. Our Service and Intellectual Property

The Service, including its software, design, text, illustrations and the names and logos “emoGlow,” “emoglow.ai,” “Bloom” and the rosette mark, belongs to HRMVerse LLC or its licensors and is protected by law. Subject to these Terms, we give you a personal, revocable, non-exclusive, non-transferable licence to use the App for your family’s personal, non-commercial use. Content we provide, such as articles and activities, is for your personal use; please do not republish it without permission, except for short, attributed quotations.

If you send us feedback or suggestions, we may use them without any obligation to you.

We keep improving emoGlow, so features may change, and we may add, change or remove features. If we remove a paid feature you have paid for, we will tell you and handle it fairly.

11. Third-Party Services

The Service links to or works with services we do not control — for example, Google or Apple sign-in, calendars you choose to connect, and articles or videos from other publishers. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

12. Suspension and Termination

  • You can stop using the Service and delete your account at any time.
  • We may suspend or close your account, or remove access to features, if you break these Terms, if the law requires it, or if we reasonably believe your use puts a child, another user, us or the Service at risk. Where it is appropriate and safe, we will tell you why and give you a chance to respond.
  • If we close the Service as a whole, we will give you reasonable notice and a way to export your data where we can.

Sections that by their nature should survive — including 4.2 (for retained copies), 7, 13, 14, 15 and 17 — survive termination.

13. Disclaimers

We work hard to keep emoGlow accurate, available and secure. But, to the maximum extent the law allows, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that reminders or notifications will always be delivered, or that content (including AI output) will be accurate or suitable for your family.

14. Limitation of Liability

To the maximum extent the law allows:

  • HRMVerse LLC is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data or goodwill, arising from your use of, or inability to use, the Service; and
  • our total liability for any claim relating to the Service is limited to the greater of (a) the amounts you paid for the Service in the 12 months before the event giving rise to the claim, and (b) one hundred US dollars (USD 100).

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or your rights under mandatory consumer-protection law where you live.

15. Governing Law and Disputes

If you have a problem, please contact us first at legal@emoglow.ai — most issues can be solved quickly that way.

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved by negotiation will be brought in the state or federal courts located in Alameda County, California, and you and we consent to that venue. If you are a consumer in a jurisdiction whose law guarantees you a different forum or different consumer rights, those rights are not waived by this clause.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will tell you in the App or by email before they take effect, and the “Last updated” date above will change. If you continue to use the Service after the changes take effect, you accept the updated Terms; if you do not agree, you can stop using the Service and delete your account.

17. General

  • These Terms, together with the policies they link to, are the entire agreement between you and us about the Service.
  • If any part of these Terms is found unenforceable, the rest stays in effect.
  • If we do not enforce a right immediately, we have not waived it.
  • You may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition or sale of assets, and we will tell you if that happens.

18. The emoglow.ai Website

When you browse emoglow.ai without using the App, only these rules from the Terms apply: section 5 (Prohibited Conduct), 10 (Our Service and Intellectual Property), 13, 14, 15, 16 and 17, and this section.

  • You can read, browse and link to the public pages, follow the links to download the App, and send us an investor inquiry.
  • When you submit the investor inquiry form, you give us permission to contact you about emoglow.ai — nothing else. We do not sell your address or subscribe you to a newsletter without asking. To be forgotten, write to privacy@emoglow.ai; we handle these requests within 30 days.
  • Sending an investor inquiry does not constitute an offer to sell securities, an invitation to invest, or any pre-existing relationship. We respond to inquiries case by case at our discretion.

19. Contact Us

HRMVerse LLC
Fremont, California, United States
Legal: legal@emoglow.ai
Support: support@emoglow.ai
Privacy: privacy@emoglow.ai
Copyright: copyright@emoglow.ai
Provider details: see our Imprint